Define the standard in writing
The agreed scope identifies areas, tasks, frequencies, access conditions, periodic work and any site-specific priorities. This gives the client and cleaning team the same reference point.
CIC FACILITIES GROUPCleaning quality assurance
CIC turns expectations into documented tasks, frequencies, responsibilities and review points so commercial cleaning quality can be managed clearly.

Quality assurance begins before the first clean. CIC defines the expected work with the client, gives the service team a usable scope and keeps a clear path for inspections, feedback and corrective action.
The agreed scope identifies areas, tasks, frequencies, access conditions, periodic work and any site-specific priorities. This gives the client and cleaning team the same reference point.
Before service begins, CIC reviews practical requirements such as access, alarms, inductions, storage, waste procedures, cleaning windows, sensitive areas and key contacts.
The review approach can be matched to the contract and facility. Site checks, client feedback and recorded actions help distinguish a one-off issue from a recurring problem and confirm when follow-up is complete.
CIC holds management system certifications for ISO 9001 quality, ISO 14001 environmental management and ISO 45001 occupational health and safety. Current evidence relevant to a proposal can be supplied during procurement.
Quality is defined against the agreed site scope, including the areas, tasks, frequencies, presentation requirements and responsibilities recorded for the facility.
Yes. The review process can record the issue, supporting evidence, required action, responsibility and follow-up status according to the contract.
CIC can provide approved business, insurance and management-system certification information relevant to a proposal or procurement process.
Free quote & site inspection
Tell us about your facility. We’ll arrange a walk-through and build a clear cleaning scope around your site.